Consumer Duty: MI & The Board Report Workshop
Overview
In this two-hour session, your trainer will challenge the Consumer Duty Implementation Project Team to demonstrate how it has achieved the Consumer Duty outcomes both within key business or product lines and holistically across the firm.
The Firm’s purpose and strategy will also be discussed within this context, as well as the challenge of producing relevant management information to support the Board’s assurance that the outcomes are being achieved.
Peter Haines is a Consumer Duty Champion and has experience of implementing the Duty within a financial services organisation.
Who is this for?
This course is designed for Consumer Duty Project Teams.
Learning Outcomes
After attending this course, participants will be able to:
- Benchmark the progress of their implementation against industry best practice
- Compare their progress both generally and by outcome
Course Details
This course consists of a challenge session in respect of:
- The general outcomes of the FCA’s Consumer Duty
- The four specific outcomes
- The FCA’s expectations of management information to the Board
Delivery
Have the flexibility to deliver your In-House training in-person by one of our trainers at your premises, or virtually via Zoom, Teams or Webex.
Find out more about your Virtual or In-Person training experience below.
Virtual Delivery
Our virtual training courses are designed to be every bit as engaging as our in-person courses. To achieve this, our trainers use market-leading technology and a range of training techniques to ensure high levels of interaction with participants. Courses include the use of:
- Virtual ‘break-out’ rooms: participants are divided into virtual rooms to facilitate small group discussion.
- Polling: multiple-choice questions, answered anonymously, allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to highlight the practical application of theoretical knowledge.
- Messaging: participants can submit questions and comments, either to the whole group or privately to the trainer.
Additional Benefits:
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Recording: public course participants have the option to access a recording of the course for one month after the course. In-House clients also have the option to record their training for an additional fee.
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On-going Q&A: public course participants can access an ongoing Q&A facility allowing them to ask questions relating to the course.
In-Person Delivery
Our in-person training is delivered face to face at your offices, and includes:
- ‘In-the-moment’ questions & discussions: questions through conversations allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to explore practical application of theoretical knowledge.
- Q&A: participants can ask questions during training, either to the whole group or privately to the trainer.